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Cathedral Road Clinic Osteopathy and Medical Acupuncture in Cardiff
Call us today on 029 2023 5220

Appointments & Infection Control. Flowchartforbooking

TO MAKE AN APPOINTMENT

To make an appointment please call us on 029 2023 5220, TO BOOK ONLINE JUST CLICK HERE or email us at [email protected] .
Due to social distancing we are currently running with limited staff on reception, so please leave your name and contact number on our answer phone and we will quickly return your call. PLEASE NOTE: due to COVID-19 we have to limit the amount of appointments, so there be a longer wait for treatment than usual at this time.

Due to Covid-19 we are PRESCREENING patients at the moment. This will be done via a phonecall within 72 hours of your booked appointment. We will be asking you a few questions regarding your current health, medical history and questions relating to covid-19. All information is treated in the strictest confidence and in line with our current GDPR and privacy policies.

This video shows what to expect from your osteopathic appointment during COVID-19:


Your safety is or paramount importance to us so at the moment we cannot offer face to face appointments who fall in to the following high risk categories:

-If you have tested positive or have had any symptoms of COVID-19 in the last 14 days. These include high temperature, new continuous cough, loss of sense of smell or taste, fatigue, generalised body aches.

-If you or someone you have been in direct contact with (e.g. within 2 metres for >15 minutes) has tested positive or has symptoms related to Covid-19 in the last 14 days. Please check the NHS111 website if you are not sure.

- If you have received a letter from the government asking you/them to be shielded.

Consultation Fees from 6th April 2021
New patient consultation or treatment:
£55.00
Follow up consultation or treatment:
£45.00

Contactless and online payments are preferred to help with infection control. Thank you.

PLEASE FAMILIARISE YOURSELF WITH THE CHANGES BELOW:


Appointments & Infection Control. Whattoexpect2

INFECTION CONTROL

Infection control is an essential part of maintaining good practice for any health care provider. Despite osteopathy not commonly being associated with the spread of infection, there are a number of health and safety standards which should always be adhered to.

Here at Cathedral Road Clinic, we take infection control very seriously. If you have any further questions about infection control, please do not hesitate to ask a member of our team.

What measures do we take to prevent infections?

At Cathedral Road Clinic we maintain the highest standards of hygiene.
We clean treatment tables, desks, chairs and other surfaces in the treatment room with anti-viral cleaning products after every patient.
We adhere to government guidelines on social distancing in all communal parts of the clinic.
Our practitioners will be in the appropriate, government approved PPE to reduce any risk of infection to both patients and practitioners.
All patients are requested to wear masks and it is mandatory that they wash/sanitise their hands on entering the clinic.

What regulations do we follow?

At Cathedral Road Clinic we follow guidelines for infection control and prevention issued by the National Institute of Clinical Excellence (NICE, 2014) which are also the standards adhered to by the NHS. We also follow guidelines set out by the General Osteopathic Council (GOsC) and the Institute of Osteopathy (IO) and we have an infection control policy which can be obtained by emailing us at [email protected]

What can you do to help us at Cathedral Road Clinic?

There are ways which as a client, you can help us to prevent the spread of infection.
It is important to maintain good hygiene before attending appointments and inform your osteopath if you develop a cough, sore throat, temperature or an infection of any kind. This could mean postponing an appointment if you have a serious infection which could be transmitted to staff or other patients.
At Cathedral Road Clinic we understand that sometimes these things happen, and our compassionate staff will be happy to re-arrange your appointment for another time, once you are recovered.
Please follow the government guidelines on reducing the spread of Covid-19, which include washing your hand regularly, observing social distancing where possible and self-isolating if you feel unwell.

What can you do to reduce the chance of getting infections?

To reduce the chances of getting an infection, it is important to maintain a healthy immune system. This can be done by eating a well-balanced diet, exercising regularly and monitoring the signs and symptoms of illness. If you are unsure about the signs and symptoms of COVID-19 or any other illness or have any further questions about maintaining good health and preventing infection, please consult your GP.

Staff Training

Every member of the Cathedral Road Clinic team has completed training in Infection Control. You can discuss infection control with any of our team.

Your Feedback

We welcome your feedback if you feel there is anything we can do to improve cleanliness or reduce the risk of infections. Please feedbacjk to your practitioner or alternatively you can send you feedback confidentially to the clinic principal at [email protected]


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